Introduction Register Chat
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Register Chat
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up process is that I could see just how many steps are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox section, available in the program’s sidebar — there land each of the incoming requests from your customers. Then, we’ve got a section Chats, where you can view your current conversations. It looks like this:
When conversing with your Customers you can immediately check their information — this handy little feature is placed on the right and it’s useful when targeting your customers’ needs. What is more, below we’ve site visitors department, informing us about each the folks on our site.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they want to chat, fast reply or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that is missing is that it’s not very scalable. You have only two plans: one is very basic and another one might not be enough if you are working with partnerships businesses. However, as always, it all depends on your needs. Register Chat
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that people can leave you their amount and you can call them back at your first convenience. On their website they are saying:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right for their Facebook. In regards to you as a broker, Jivo won’t force you to change between the apps to answer. All messages out of social networks appear right in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time searching through your store on cellular, they will definitely find it rather convenient.
If that is not enough, They’re throwing an API for developers, that’s the whole documentation developers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the market only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also offer reports which track the level of your customer service.
In terms of the Plan, The whole website looks very nice and that I can even say that UX doesn’t lack in that section. There’s one thing which confused me though: when I had been on the primary site , I clicked on the chat window three times, until I understood I need to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re searching for a standard live chat solution, it actually will come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they offer, and I think They will be scaling and providing other plans with a wider selection of attributes To satisfy their future customers. Register Chat