Why Select Crisp? Restore Chat
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the right decision for your business and startup too. You will understand how to compare live chats and which metrics could be significant for you also. Restore Chat
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing appears to outperform the benefit. So our decision was apparent at that moment: we needed to move on.
We found 14 times history, 30 days History and history (for greater plans this is common), also here the price scaling was interesting. All live chats we tried had that attribute, some at higher price tagsothers combined with a badly implemented search feature, and so the history wasn’t available. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake already once. We can not restrict on the connections we make because we really wish to make contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They believe the same way we do at Storyblokwe don’t wish to limit the user to the usage of the machine (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same website for more than 30 seconds”. Those causes are a good method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in most solutions we tested and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should be able to send pertinent content according to some metrics people live talks provide. In all honesty, we’re not sending many mails, because we hate spam on our side. Therefore we like to send specific emails to specific target groups and : we really like the implementation in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent seats is kinda Interesting, it’s something that you can control. You could choose one account for the whole group (which is cheap with the majority of options ), or you could go for one seat for every team member. Since we want to get that personal approach to our clients the idea of using one account for the whole group was dropped instantly. We’ve begun to compare the first paid program contrary to the majority of the high tier programs to see the way the cost scales . The greatest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their highest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was excellent for analyzing. Restore Chat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our resources – so we focused on how they work and perform with Slack. We analyzed some of these and most are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your customers. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we compared the lower tier programs and attribute with the highest tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”ending” and those feature we did not need but would have to pay for. We’re pleased to state we believe we got the very best fit for us, maybe it will fit as nicely for you. We saw the list of 8 facets above is all you want to find your best match.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We might have had the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all customers who are searching for a live chat . We’ve updated to the Crisp endless plan a while ago, and are thankful that we made that choice. In case you’ve got a question or wish to inform us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Restore Chat