Summary Rightnow Chat Api
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Rightnow Chat Api
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many measures are still left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox section, accessible from the program’s sidebar — there territory all the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can see your current conversations. It looks like this:
When conversing with your Customers you can quickly check their data this convenient little attribute is placed on the right and it’s useful when targeting your customers’ needs. What’s more, below we have site visitors department, telling us about each of the people on our site.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they wish to chat, fast answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it’s not very scalable. You have only two strategies: one is quite basic and another one may be insufficient if you are working with partnerships businesses. However, as always, it all depends on your needs. Rightnow Chat Api
A Wonderful addition that they Provide is what they call a Callback attribute. What it really does is that people could leave you their amount and you can call them back at your earliest convenience. On their site they are saying:”Chat is convenient for accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in touch with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to change between the programs to answer. All messages out of social networks look directly in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a lot of time browsing through your store on cellular, they will surely find it rather convenient.
In case that is not enough, They’re throwing an API for developers, which is the whole documentation developers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports that monitor the level of your customer service.
Concerning the design, The whole website looks really nice and I may even say that UX does not lack in that department. There is 1 thing that confused me though: when I was on the main website, I clicked on the chat window three days, until I understood I need to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that if I needed something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are looking for a basic live chat option, it actually does come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they provide, and I believe They will be scaling and providing other plans using a larger selection of attributes To satisfy their future clients. Rightnow Chat Api