Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are lots of customizable aspects of this tool, and using live chat available on your website is a process that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Rightnow
The Live chat program is much more involved than your average customer. You will have the ability to observe every one of the visitors that are on your site at any given time, in addition to their own IP address, their referral source, their local time, working system and much more. While some of the info will be much more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a site which seems a little old fashioned. It looks like it’s full of advertisements, except it’s only a site version of ProvideSupport. If you won’t let that bother you too much, you can read the next steps which you ought to take, like customizing your conversation messenger window, then add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. You can also put in your operator’s picture so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your own Site’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats between representatives. Another representative can follow-up the situation and answer within minutes. It’s helpful when an agent does not have the knowledge to address the case. Due to moving talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Rightnow
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole website. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any character too. The movie tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character might not have any effect on customer support on your site, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is your best option or each the plans. They offer 3 plans — little business with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information provides you an insight into what customers are searching for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the application, you may discover there what you need to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (out of additional operators) can be retrieved with this free time trial interval. Provide Support will not continually harass you if you do not take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and service that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to give this program a download, try it out for 30 days, and decide at the end of the free period if you’d like to keep from there. Rightnow