Background Robot Chat
Giving your software the name of an entire Category of software is quite a bold move. Their title”LiveChat” certainly sends a message out:”we want to shape the market.” We’ll figure out whether that’s true. Robot Chat
It’s worth noting that unlike other suppliers within this area, LiveChat invoices you a concurrent user. That means one chair can be used by numerous agents, which is particularly advantageous if your staff works in changes.
There are five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 per month. If you need more than only four topics and a full chat history, you ought to have a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and provides a staffing prediction in Addition to a work scheduler module” Enterprise” provides you with a dedicated account manager in a cost of $149 per month.
We realize that when you make a decision to buy Live Chat Software it is important not only to observe how pros assess it in their reviews, but also to find out if the real people and companies that purchase it are really satisfied with the item. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat reviews across a wide range of social networking sites. The data is then presented in an easy to digest form revealing how many people had positive and negative experience with LiveChat. With that information at hand you ought to be armed to make an educated buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your service and support teams. It includes tools that you could use for your internet sales and promotion, web analytics, and live customer support or service requirements. The platform empowers you and your team to talk to customers and potential clients directly on your sites and in real time.
There are three Major components of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator application has cross platform capabilities that allow logging in and chatting with people via desktop and mobile devices.
LiveChat offers a Wide Selection of features and Abilities, and likely the most number of tools among the live chat options that we have reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, client participation, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat surveys, and much more.
Additionally, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, It’s also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become among the very outstanding enterprise chat solutions relied upon by major global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your visitors in real time. You are able to check whether they are using shopping cart, or even abandoning an arrangement –and invite them to talk if they do. Your helpdesk team representative can speak to more people in less time compared using a phone representative. The software can quickly generate reports for every one of your helpdesk team representative, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to assess the rate of your team’s responses and evaluate how to improve the service. Robot Chat
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its own ticketing platform built into the platform. With this , you gain a significant edge over your competitors, letting you quickly resolve customer issues. It does the heavy lifting, which email and telephone cannot handle, and allows you to get rid of long queues while engaging clients with your quick replies. Its ticket management capability allows to source tickets from discussion and mails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports that can be used to spot areas that may be optimized and improved. It’s possible to measure chat duration, first reaction times, and traffic traffic. These reports, along with staffing forecast, can enable you to correct the amount of agents to pay for all chats. Customers can also see the number of chats, attained goals, and customer satisfaction levels. With complete visibility within your chat history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window kinds (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which provides you greater flexibility and control for example readily changing any portion of the chat window, both in terms of appearances as well as behavior. You can also add your personal social media buttons so your clients can reach your lover page directly from chat, and also personalize agent profiles not just with names and titles but also with actual photos to get the best outcomes. Further, you get to use engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for e commerce and Customer care
Efficiency is the name of the sport for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce sales and support that provides not just an efficient and reliable communications platform along with your clients, but also aims and sales tracker. Embedding a few lines of code onto your own websites and you’re good to go, allowing a real-time instrument to participate and interact with your customers or clients, and quantifying the results of those engagement. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and functionality for your online business. Robot Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a chat from Jane. He sees in the background she was asking for a return policy. As he expects — she wants to return her sneakers. As it is Simon who deals with returns, Dave transports Jane into Simon. Dave also tags the chat because”yield”.
Characteristics: discussion history, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer service representative, Dave, checks clients’ action on the site. He finds John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, therefore John decides to make a buy. John leaves a favorable comments about business’s customer services.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to know what is shop’s return policy. She needs an answer to her question as soon as possible but she does not enjoy making calls. Luckily, she can start a chat with a live chat representative. Jane types in her question unaware that Dave can see exactly what she is writing. As her question is quite a common person, Dave enters a previously saved material, therefore that he doesn’t have to write it over. Jane sends her message and within a second she gets a URL to the return policy along with a complete explanation of steps she needs to take. She finishes the chat and rates it as good.
Characteristics: live chat, Message sneak-peek, canned responses, representative rating
LiveChat offers the following SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best plan for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged annually (or $39 billed yearly ) Ideal for fulltime assistance staff
Business Plan: $50 per seat/month billed yearly (roughly $59 billed monthly) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 businesses
LiveChat is one of the goods we thoroughly enjoyed reviewing. It only works really well and is fun to use. We’re surprised that in comparison to ClickDesk, which we had on our site before, the amount of chat requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this station and can be managed more easily by your team with various statuses (open, pending( solved).
It’s not the most affordable live chat applications but surely among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were thinking of obtaining a live chat program, I think they would need to look no further. Robot Chat