There is no reason live chat shouldn’t be easy. Robots
It’s all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops offer you a far too intimidating interface using tools that are overkill for such a rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small companies deliver instant answers and convert more leads.
You’re not likely to find anything crazy with this tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite simple to communicate with clients who need answers fast.
So let’s take a deeper look to the live chat system to understand who it’s ideal for and which of the attributes are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, full chat background, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s normally favorable evaluations. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is easy to setup and navigate because of its user-friendly interface. They also like the way the tab switches to a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a positive overview of Chat on G2 Crowd said they have been in a position to persuade customers to commit to a buy within minutes of communicating via the app. He also likes the way the tool provides them with a way to answer clients’ questions quickly and market their goods without the usage of phone calls.
Most Helpful Negative User Review
A user who left a negative overview of Chat on Capterra complained about becoming timed out with notifications. He explained that making it hard to maintain agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your visitors. For instance, if you’re sitting on the Pure Chat backend you have the ability to view which users are surfing your site in real-time. So if somebody is considering a pair of shoes that you sell on your site, you know precisely what to start talking about, and you have the tools for creating canned answers for specific parts of your website. Robots
The obvious start to this particular review is the actual chat interface. Does it feel usable for both beginners and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your website before, the representative on the backend sees each of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (where the talks come in real time ), but in addition, it allows you to see previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you are offered for chatting so that customers know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box appears like before, during and after the dialog. Feel free to change about colors, set triggers for when the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which is fine,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d like to handle live chats while on the go. By way of example, if you need to leave the workplace but still wish to give the best support on the market, you won’t need to worry about it with a mobile app.
Pretty much all of the features you would find on the regular dashboard are carried over to the mobile programs. You’ve got settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your site in real-time. Your customer service is constantly managed, since it works like texting from your cell phone.
The reporting is one of the strongest sections of Pure Chat, because it not only provides you the performance for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other solutions you’ll discover for live chat. By way of example, a blog is supplied for reading about updates and suggestions, while the Guides page is full of advice about how to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page offers you an notion about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are possible and they also offer email support in-app and on the web site for all plans. Robots
Pure Chat doesn’t have a free trial. But you do not need one at all, because the company offers a strong free plan that you could continue to use for as long as you want. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of characteristics you don’t get with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you get support for a single user, one website, unlimited chats per month, per 1 day discussion history and native mobile programs.
Starter — For $20 per month you receive support for 2 users, two sites, unlimited chats per month, per 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything from the previous plan and support for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything from the previous plan and service for ten consumers, five websites, an infinite chat history and the ability to remove the Pure Chat branding.
We enjoy the Free program for individuals just testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that can assist you in keeping down expenses. In this article, we share with you some answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who aren’t satisfied with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to clients’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it is important that the program integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with only a couple of goods and a single rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with big aid groups. Robots