Overview Role Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are lots of customizable aspects of this tool, and using live chat available on your website is a process that can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Role Chat
The Live chat app is a great deal more involved than your average client. You will have the ability to see each of the visitors which are on your site at any particular time, as well as their IP address, their own referral origin, their local time, operating system and much more. While some of the information will be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You are brought to a site which looks somewhat old fashioned. It seems like it is full of advertisements, except it is just a site version of ProvideSupport. If you won’t let this bother you too much, you may read the next steps that you should take, such as customizing your chat messenger window, add chat buttons to your mails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. You can also add your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your Website’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats between agents. Another representative can follow-up the situation and answer within minutes. It is helpful when an agent doesn’t possess the knowledge to solve the instance. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Role Chat
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole site. The picture on the main page is a Stock picture which gives you the impression that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality might have no effect on customer service on your website, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is the ideal option or all of the plans. They provide 3 plans — small business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info provides you an insight in what customers are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the program, you might find there what you want to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (out of further operators) can be retrieved with this absolutely free time trial period. Provide Support will not continually harass you if you don’t take advantage of their supply, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and service that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to give this app a download, try it out for 30 days, and decide in the end of the free period if you would like to continue from there. Role Chat