Why Select Crisp? Ryanair Live Chat
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the perfect choice for your business and startup too. You will understand how to compare live talks and that metrics might be important for you also. Ryanair Live Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which shifted their focus from a live chat to an”all in one company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re looking for quality service and not quantity as well as the pricing seems to outperform the advantage. Our decision was clear at that moment: we had to move on.
We found 14 times background, 30 days History and history (for higher plans that this is common), here the price scaling was interesting. All live chats we tried had that feature, some at higher price tags, others together with a badly executed search feature, and so the background was not accessible. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake once. We can not limit on the contacts we make because we actually wish to earn contact with all of them. Unlimited contacts was exactly what we were looking for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They think the same way we do in Storyblok, we do not want to restrict the consumer to the use of this system (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in most options we tested and largely available in the first paid program.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should be able to send relevant content based on some metrics those live talks offer. To be honest, we are not sending many mails, because we also hate spam on the side. Therefore we like to send certain emails to specific target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of solutions), or you could go for a single seat for each team member. Since we like to have that personal approach to our customers the idea of using one accounts for the entire team was dropped instantly. We’ve begun to compare the first paid program contrary to the majority of the high tier plans to observe the way the cost scales again. The greatest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for testing. Ryanair Live Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our resources already – so we focused on how they work and function with Slack. We tested some of these and many are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users using a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for the customers. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we contrasted the lower grade programs and attribute together with the highest tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”end” and those feature we didn’t need but might need to cover. We are pleased to say we think we have the very best fit for us, perhaps it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to locate your best match.
We made contact with incredible great people (thank You!) And companies all over the globe. We might have had the same experience with other live chats too, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all of customers who are looking for a live discussion themselves. We have updated to the Crisp unlimited plan some time ago, and are thankful that we made that choice. If you’ve got a question or want to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Ryanair Live Chat