Why choose Crisp? Saas Chat Service
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the right choice for your company and startup as well. You will understand how to compare live chats and which metrics could be significant for you too. Saas Chat Service
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are looking for quality service rather than quantity as well as the pricing seems to outperform the advantage. Our decision was apparent at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for higher plans that this is common), here the price scaling was intriguing. All live chats we attempted had that feature, some at higher price tags, others combined with a poorly executed search feature, and so the background was not accessible. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake already once. We can not restrict on the connections we create because we really wish to make contact with them all. Unlimited contacts was exactly what we were searching for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They believe the identical way we do in Storyblokwe do not wish to limit the consumer to the use of the machine (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in most options we tested and largely available in the very first paid program.
Ability to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content according to some metrics those live talks offer. In all honesty, we are not sending many emails, because we also hate spam on the side. Therefore we want to send specific mails to specific target groups and again: we really like the execution in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Interesting, it’s something you can control. You could choose 1 account for the whole team (which is cheap with the majority of solutions), or you might go for one chair for every team member. Since we like to get this personal approach to our customers the notion of using one account for the whole team was dropped immediately. We have begun to compare the first paid plan contrary to the majority of the high tier plans to observe the way the cost scales . The greatest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest package has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was great for analyzing. Saas Chat Service
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our resources – so we focused on how they operate and perform with Slack. We analyzed some of these and many are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users employing a simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for the customers. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we compared the lower tier programs and feature with the highest tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”ending” and those feature we didn’t need but would have to pay for. We are glad to state that we think we got the best fit for us, maybe it will fit as nicely for you. We saw that the listing of 8 aspects above is all you need to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We could have had the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers who are looking for a live discussion . We have updated to the Crisp endless plan some time ago, and are thankful that we made that choice. If you have a query or wish to tell us about your adventure with Crisp along with other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Saas Chat Service