Why Select Crisp? Sage Software Live Chat
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the right decision for your company and startup as well. You may understand how to compare live chats and which metrics could be significant for you also. Sage Software Live Chat
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their attention from a live conversation to an”all in one business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re looking for quality support and not quantity and the pricing appears to outperform the benefit. Our decision was apparent at the moment: we had to move on.
We found 14 times history, 30 days History and history (for greater plans that this is common), also here the cost scaling was interesting. All live chats we attempted had this attribute, some at higher price tags, others together with a poorly implemented search feature, and so the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake already once. We can’t limit on the contacts we create because we actually wish to earn contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They think the identical way we do at Storyblok, we don’t want to restrict the consumer to the usage of the system (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in all options we analyzed and largely available in the first paid plan.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content based on some metrics people live talks offer. To be honest, we’re not sending many emails, because we also hate spam on our side. So we want to send specific emails to particular target groups and : we really like the execution in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The agent seats is rather Intriguing, it is something that you can control. You could choose 1 accounts for the entire group (which can be cheap with the majority of solutions), or you might go for one seat for each team member. Since we like to have that personal approach to our clients the idea of using one account for the whole team was dropped instantly. We have started to compare the first paid plan against the majority of the high tier programs to see how the cost scales again. The highest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was excellent for analyzing. Sage Software Live Chat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our resources – so we concentrated on how they work and perform together with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one station to reply to your users using a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your clients. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we compared the lower grade programs and attribute together with the highest tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”ending” and those feature we did not need but might have to cover. We’re pleased to state we think we have the best fit for us, perhaps it will fit as well for you. We saw the listing of 8 facets above is all you want to locate your best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We might have had exactly the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all clients who are searching for a live discussion . We have upgraded to the Crisp endless plan some time ago, and are glad we made that decision. In case you’ve got a query or wish to inform us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Sage Software Live Chat