Background Sales Chat
There’s no reason live chat shouldn’t be simple. Sales Chat
It’s about connecting with your clients and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which helps small companies provide instant answers and convert more prospects.
You are not likely to find anything mad with this tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it rather simple to communicate with clients who need answers quickly.
So let us have a deeper look into the live chat system to know who it’s best for and all of those attributes are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its attributes include unlimited agents, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it has generally favorable evaluations. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is easy to setup and navigate due to its user friendly interface. They also enjoy how the tab switches to a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a favorable overview of Pure Chat on G2 Crowd said they have been able to persuade customers to commit to a buy within moments of communication through the app. He also likes how the tool supplies them with a way to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out without notifications. He explained that making it difficult to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time is dependent upon how well you can track your visitors. By way of instance, if you are sitting on the Chat backend you’ve got the ability to view which users are surfing your site in real time. So if someone is looking at a pair of sneakers you sell on your site, you understand exactly what to begin speaking about, and you have the instruments for creating canned responses for specific parts of your site. Sales Chat
The obvious start to this review is that the true chat interface. Does this feel usable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they’ve been to your site before, the representative on the backend sees all of the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (where the talks come in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you’re available for chatting so that clients know when you’re online.
Implementing a conversation box on your website only takes a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box looks like before, during and after the conversation. Feel free to change around colours, set causes for as soon as the chat box pops open and then configure the forms that you want people to fill out before speaking to you.
You’ve got the chance to go with the default stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would like to manage live chats while on the move. By way of instance, if you need to leave the office but still wish to provide the best support on the market, you won’t have to worry about it using a mobile program.
Pretty much all of the features you would find on the regular dashboard are carried over to the mobile apps. You’ve got settings for actually carrying out the chats, along with setting your availability, managing transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when seeing who’s on your site in real-time. Your customer service is continually managed, as it works like texting from your cell phone.
The coverage is just one of the strongest parts of Chat, because it not only provides you the performance for exporting reports, but it provides amazing graphs and vision for seeing chat metrics over time. You can monitor your customer satisfaction to make decisions regarding your employees or to determine which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other options you’ll discover for live chat. For instance, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with information about the best way to sell online, how to handle rude customers, how to get more live chats and more.
The FAQ page offers you an notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are potential and they also provide email support in-app and about the web site for all plans. Sales Chat
Pure Chat does not have a free trial. However, you do not need one at all, since the company delivers a solid free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics you don’t get with the free package.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for one user, one site, boundless chats each month, per 1 day discussion history and native mobile apps.
Starter — For $20 per month you receive support for 2 consumers, two websites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five users, three sites and 90 days of chat history.
Growing — For $100 per month you receive everything out of the former plan and service for ten consumers, five websites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We like the Free program for people just testing out the machine, but the true operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Have a look at this article to find out more about how using a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can assist you in keeping expenses down. In this article, we discuss with you some responses from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that are not satisfied with their services. Read these directions to learn the cancelation terms along with other details.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
Popular Software Connections
When choosing a live chat software, it’s important that the software integrates with other software your company is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for testing and small operations with just a few products and one rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with large support teams. Sales Chat