Introduction Sales Site Template
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their logo and green background instantly made me feel calm. Well playedJivoChat! Sales Site Template
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is I could see how many steps are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox part, available in the app’s sidebar — there territory all the incoming requests from the clients. Then, we’ve got a section Chats, where you can view your current conversations. It looks like this:
When conversing with your Customers you can immediately check their data — this handy little attribute is placed on the right and it is useful when targeting your customers’ needs. What’s more, below we have website visitors department, telling us about each of the folks on our website.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the little pop up on the perfect underside, asking if they wish to chat, quick answer or dismiss (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it’s not very scalable. You have only two plans: one is very basic and another one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. Sales Site Template
A Wonderful addition that they Offer is that which they call a Callback attribute. What it really does is that people can leave you their number and you can call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to change between the programs to answer. All messages from social networks appear right in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time searching through your store on mobile, they will surely find it rather convenient.
In case that’s not enough, They are throwing an API for programmers, that’s the entire documentation programmers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that track the level of your customer services.
In terms of the Plan, The whole website looks really nice and that I may even say that UX does not lack in that section. There’s 1 thing that confused me though: when I had been on the primary websiteI clicked on the conversation window three times, before I realized I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who’re looking for a standard live chat option, it truly will come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they offer, and I believe They will be scaling and providing other plans with a larger selection of features To satisfy their future customers. Sales Site Template