Introduction Sample Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of this tool, and having live chat available on your website is a procedure that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Sample Chat
The Live chat app itself is a great deal more involved than your average client. You’ll have the ability to see every one of the visitors which are on your website at any particular time, in addition to their IP address, their own referral source, their regional time, operating system and a whole lot more. While some of the information is going to be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a site that seems a little old fashioned. It looks like it’s full of ads, except it is just a website edition of ProvideSupport. If you wont let that bother you too much, you may read the next steps which you ought to take, such as customizing your chat messenger window, then add chat buttons for your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. You can also put in your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your Site’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing chats involving representatives. The other agent can follow-up the situation and reply within minutes. It is useful when an agent doesn’t have the knowledge to solve the case. Due to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Sample Chat
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole site. The picture on the home page is a Stock picture which provides you the impression that everything there does not have any character as well. The video tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of personality might have no effect on customer support on your website, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every 2 months, every six months and yearly. Paying annually is your best alternative or each the plans. They offer 3 plans — small business with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information provides you an insight into what customers are searching for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the program, you may find there what you need to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no price for 30 days. All features (out of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you if you do not take advantage of the offer, possibly, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to provide this program a download, try it out for 30 days, and decide in the end of the free period whether you would like to continue from that point. Sample Chat