Overview Say No To This Live
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party client. There are lots of customizable facets of this tool, and having live chat which can be found on your own site is a process that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Say No To This Live
The Live chat app is a great deal more involved than your average client. You’ll have the ability to see every one of those visitors that are on your website at any given time, as well as their own IP address, their own referral origin, their regional time, working system and much more. Though some of this info will be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You are brought to a site which seems somewhat old fashioned. It looks like it is full of ads, but it’s only a site edition of ProvideSupport. If you wont let that disturb you too much, you can read the next steps that you ought to take, such as customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your Website’s style, you are able to personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing discussions involving agents. The other agent can follow the situation and reply within minutes. It’s helpful when an agent doesn’t possess the knowledge to address the instance. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Say No To This Live
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole site. The picture on the main page is a Stock image which provides you the impression that everything there does not have any character as well. The movie tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the dearth of character here might have no effect on customer service on your site, it definitely discourages people like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is your best alternative or each the plans. They offer 3 plans — small business using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info provides you an insight in what customers are looking for. You have tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old expression of the application, you may find there what you need to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (outside of further operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you if you do not take advantage of the offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and support that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to provide this app a download, check it out for 30 days, and decide in the end of the free period if you would like to keep from that point. Say No To This Live