Introduction Script Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are lots of customizable facets of the particular tool, and using live chat available on your own site is a process that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Script Chat
The Live chat app itself is much more involved than your average client. You will be able to observe each of the visitors which are on your website at any particular time, as well as their own IP address, their own referral source, their local time, working system and much more. Though some of the info will be much more beneficial than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you install an account, You’re attracted to a site that seems a little old fashioned. It seems like it’s packed with advertisements, but it’s only a site edition of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps which you ought to take, such as customizing your chat messenger window, add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your Website’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats involving agents. Another agent can follow the situation and answer within minutes. It is useful when an agent does not possess the knowledge to solve the case. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Script Chat
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole site. The image on the home page is a Stock image which gives you the belief that everything there does not have any character as well. The video tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer support on your site, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, each month every two months, every six months and annually. Paying annually is the best option or all the plans. They provide 3 plans — little business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information provides you an insight into what clients are looking for. You have a lot of customization options that you may use in your conversation.
If you’re not bothered by A tiny old expression of the application, you might find there what you need to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be tried with no cost for 30 days. All features (out of further operators) could be accessed with this free time trial period. Provide Support will not always harass you if you do not take advantage of their offer, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and support that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to give this program a download, check it out for 30 days, and choose in the end of the free period whether you would like to continue from that point. Script Chat