Why choose Crisp? Secure Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the right decision for your company and startup too. You will understand how to compare live chats and which metrics could be important for you also. Secure Chat Software
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to a”all in one business suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are searching for quality service and not quantity and the pricing appears to outperform the benefit. So our decision was apparent at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for greater plans that this is common), also here the price scaling was interesting. All live talks we tried had that attribute, a few at higher price tags, others combined with a badly implemented search feature, and so the background was not accessible. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake once. We can not limit on the connections we create because we actually want to make contact with them all. Unlimited contacts was what we were looking for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They believe the same way we do at Storyblokwe don’t want to restrict the user to the use of this machine (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we tested and largely available in the first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content based on some metrics people live talks offer. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we want to send specific emails to particular target groups and : we really like the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The agent chairs is kinda Intriguing, it’s something you can control. You could choose one account for the entire team (which is cheap with the majority of options ), or you might go for one seat for every team member. Since we want to get this personal approach to our clients the notion of using one account for the whole team was dropped instantly. We have begun to compare the first paid plan contrary to the majority of the high tier plans to see the way the cost scales . The greatest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was great for analyzing. Secure Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our resources – so we concentrated on how they operate and function with Slack. We analyzed some of them and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the clients. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade programs and attribute with the maximum tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”ending” and those feature we did not need but would have to pay for. We’re glad to say we think we got the best match for us, perhaps it will fit as well for you. We found the listing of 8 aspects above is all you need to find your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We might have had the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all of clients that are looking for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you have a query or want to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Secure Chat Software