Background Secure Live Chat Inc
Giving your software the name of a whole Category of applications is quite a bold move. Their name”LiveChat” certainly sends a message out:”we would like to shape the marketplace .” We are going to figure out whether that is true. Secure Live Chat Inc
It is worth noting that unlike other suppliers within this space, LiveChat bills you a concurrent user. That means one seat can be used by numerous agents, which can be very advantageous if your team works in shifts.
There are five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 a month. If you need more than just four themes and a full discussion history, you ought to have a look at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and provides a staffing prediction in Addition to a job scheduler module” Enterprise” gives you a dedicated account manager at a price of $149 a month.
We realize that when you create a decision to Purchase Live Chat Software it’s important not just to see how pros evaluate it in their reviews, but also to discover whether the actual people and businesses which purchase it are really happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat testimonials across a broad selection of social networking websites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LiveChat. With that information at hand you should be equipped to make an informed buying decision you won’t regret.
LiveChat is a chat and help desk application Intended for your support and service teams. It includes tools that you can use for your internet sales and promotion, web analytics, and live customer support or service requirements. The platform enables you and your team to converse to customers and potential customers directly on your websites and in real time.
There are three Major elements of LiveChat — a Online chat window, web-based control panel, and operator application. The operator application has cross-platform capacities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a Wide Selection of features and Abilities, and likely the greatest tools among the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, client engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat surveys, and much more.
In addition, it provides real-time Site traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or interactive reports. Besides English, It’s also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has increased to Become of the very outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of other platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your traffic in real time. You are able to check whether they’re using shopping cart, or abandoning an order–and invite them to chat if they do. Your helpdesk team representative can talk to more people in less time when compared using a telephone agent. The software can quickly generate reports for every one of your helpdesk staff agent, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to assess the speed of your team’s answers and evaluate how to improve the service. Secure Live Chat Inc
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides complete help desk performance with its own ticketing system built into the platform. With this alone, you gain a substantial advantage over the competition, letting you quickly resolve customer problems. It’s the heavy lifting, which email and telephone cannot manage, and lets you get rid of long queues while engaging clients with your fast replies. Its ticket management capability allows to supply tickets from chat and mails, label tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports that may be used to identify areas that may be improved and optimized. It’s possible to quantify chat length, first reaction times, and queued visitors. These reports, along with staffing prediction, can help you correct the amount of brokers to pay for all chats. Customers can also see the amount of chats, attained goals, and client satisfaction levels. With complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options including two chat window kinds (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you even greater flexibility and management such as readily altering any portion of the chat window, both in terms of appearances in addition to behaviour. You could even add your personal social media buttons so your clients can reach your lover page directly from chat, and even personalize agent profiles not only with titles and names but also with real photographs to find the best outcomes. Further, you have to utilize engagement graphics — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for e commerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce revenue and service that provides not just an efficient and reliable communications platform with your clients, but also aims and sales tracker. Embedding a couple lines of code on your own sites and you’re good to go, permitting a real-time tool to participate and interact with your visitors or clients, and quantifying the results of these engagement. With support for over 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anywhere, anytime global access and operation for your online business. Secure Live Chat Inc
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he receives a chat from Jane. He sees at the history she was requesting a return policy. As he anticipates — she wants to return her sneakers. As it is Simon who copes with yields, Dave transfers Jane into Simon. Dave also tags the chat because”return”.
Characteristics: chat history, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer support agent, Dave, checks customers’ action on the site. He finds John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, so John decides to make a buy. John leaves a positive feedback about business’s customer service.
Characteristics: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to know what’s store’s return policy. She wants an reply to her question as soon as possible but she does not enjoy making calls. Fortunately, she is able to begin a conversation with a live chat agent. Jane types inside her question unaware that Dave can see exactly what she is writing. As her question is rather a common one, Dave enters a previously saved material, therefore that he doesn’t have to write it on. Jane sends her message and inside a second she receives a link to the return policy along with a full explanation of steps she needs to take. She completes the conversation and speeds it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the following SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics a look, and select the best plan for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged annually (or $39 billed monthly) Ideal for full-time assistance team
Company Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 companies
LiveChat is among the products we thoroughly enjoyed reviewing. It just works really well and is fun to use. We were surprised that in comparison to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be handled more easily by your team with various statuses (open, pending, solved).
It’s not the most affordable live chat applications but surely among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were ever thinking of obtaining a live chat software, I believe that they would need to look no further. Secure Live Chat Inc