Why choose Crisp? Secure Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect choice for your company and startup as well. You will understand how to compare live talks and that metrics might be significant for you also. Secure Live Chat Software
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are looking for quality service rather than quantity and the pricing seems to outperform the advantage. Our choice was clear at that moment: we had to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the cost scaling was intriguing. All live chats we tried had this attribute, a few at higher price tagsothers together with a badly executed search feature, therefore the history was not accessible. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake once. We can’t limit on the connections we make because we actually wish to make contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They think the identical way we do in Storyblokwe do not want to restrict the user to the use of this machine (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those causes are a good method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in all options we analyzed and largely available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content based on some metrics those live chats offer. In all honesty, we’re not sending many emails, because we hate spam on our side. Therefore we want to send certain mails to specific target groups and again: we really enjoy the execution in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Number of agents
The broker chairs is kinda Interesting, it is something you can control. You could choose one account for the whole team (which is cheap with most options ), or you might go for one seat for every team member. Since we want to get that personal approach to our clients the idea of using one account for the entire group was dropped instantly. We’ve begun to compare the first paid plan against the majority of the high tier programs to observe how the price scales again. The greatest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest bundle has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was excellent for testing. Secure Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools – so we focused on how they work and perform with Slack. We tested some of these and many are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single station to answer to your users using a simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we compared the lower grade programs and feature with the maximum tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”end” and those feature we did not need but might have to cover. We’re pleased to say that we believe we have the best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 facets above is all you want to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We might have had exactly the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all of customers that are looking for a live chat . We have updated to the Crisp endless plan a while ago, and are glad we made that decision. If you have a question or want to tell us about your adventure with Crisp along with other live chats, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Secure Live Chat Software