Why Select Crisp? Segment Com
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the right choice for your business and startup as well. You will understand how to compare live talks and that metrics could be significant for you too. Segment Com
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support rather than quantity as well as the pricing appears to outperform the advantage. Our choice was clear at the moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tags, others combined with a poorly executed search feature, and so the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake already once. We can’t restrict on the connections we create because we really want to earn contact with them all. Unlimited contacts was what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the identical way we do at Storyblok, we don’t wish to limit the consumer to the usage of the system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those causes are a fantastic way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most solutions we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content based on some metrics people live chats offer. In all honesty, we are not sending many emails, because we hate spam on the side. Therefore we like to send specific emails to particular target groups and again: we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent seats is rather Intriguing, it’s something that you can control. You could choose one accounts for the entire group (which can be cheap with the majority of solutions), or you might go for one chair for every team member. Since we want to have that personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We’ve begun to compare the first paid program contrary to most of the high tier plans to observe the way the price scales again. The greatest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their highest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for testing. Segment Com
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added the majority of our tools – so we concentrated on how they operate and perform with Slack. We analyzed some of them and most are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one channel to answer to your users using a very simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your clients. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we compared the lower grade programs and feature with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those feature we didn’t need but would need to pay for. We’re pleased to state we believe we have the best match for us, perhaps it will fit as nicely for you. We saw that the list of 8 aspects above is all you want to find your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We could have had the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all of customers who are searching for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are glad that we made that choice. If you have a question or want to tell us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Segment Com