Why choose Crisp? Self Hosted Live Chat Software
In this article I’ll cover our Experience with Crisp, the reason we changed, and how you can make the right choice for your company and startup as well. You may know how to compare live chats and which metrics might be important for you too. Self Hosted Live Chat Software
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which shifted their attention from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we are searching for quality service and not quantity and the pricing appears to outperform the advantage. Our decision was apparent at that moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was interesting. All live talks we tried had that attribute, some at higher price tags, others together with a poorly executed search feature, therefore the history was not available. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake once. We can’t restrict on the connections we make because we really want to make contact with them all. Endless contacts was what we were searching for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They believe the identical way we do in Storyblokwe do not want to limit the user to the use of the machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those triggers are a fantastic way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all solutions we analyzed and largely available in the very first paid program.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send pertinent content based on some metrics people live talks provide. In all honesty, we are not sending many emails, because we also hate spam on our side. So we like to send specific emails to particular target groups and again: we really like the implementation in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of brokers
The broker chairs is kinda Intriguing, it is something you can control. You could choose one accounts for the whole group (which is cheap with the majority of solutions), or you might go for a single seat for each team member. Since we like to have this personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We have started to compare the first paid plan against the majority of the high tier plans to observe the way the price scales again. The greatest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest package has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was excellent for analyzing. Self Hosted Live Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools – so we focused on how they work and perform with Slack. We tested some of these and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one channel to reply to your users using a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we compared the lower tier plans and feature together with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”ending” and those feature we did not need but might have to pay for. We are glad to state that we believe we got the best fit for us, maybe it will fit as well for you. We saw the list of 8 aspects above is all you need to locate your own best match.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We could have had exactly the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all of customers who are looking for a live discussion . We’ve updated to the Crisp unlimited plan a while ago, and are glad we made that choice. In case you have a query or wish to inform us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Self Hosted Live Chat Software