Overview Sell Templates
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Sell Templates
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is I could see just how many measures are still left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is very neat. There is the Inbox section, available from the program’s sidebar — there territory all of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to see your current conversations. It looks like this:
When chatting with your Customers you can immediately check their information this convenient little attribute is put on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we have website visitors section, telling us about all of the people on our site.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they want to chat, fast answer or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it’s not very scalable. You have just two strategies: one is very basic and another one may not be enough if you’re working with partnerships businesses. But, as always, it all depends on what you require. Sell Templates
A nice addition that they Offer is what they call a Callback feature. What it does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their website they are saying:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you switch between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on mobile, they will definitely find it very convenient.
If that is not enough, They are throwing an API for programmers, which is the whole documentation developers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that track the quality of your customer service.
Concerning the Plan, The entire site looks very nice and I can also say that UX doesn’t lack in that section. There is one thing which confused me when I had been on the primary site , I clicked on the conversation window three times, until I understood that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For companies who’re looking for a basic live chat option, it actually does come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I believe that they are really good in what they provide, and I think They will be scaling and providing different plans using a larger selection of attributes To satisfy their future customers. Sell Templates