Introduction Sell Web Templates
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their emblem and green background instantly made me feel calm. Well played, JivoChat! Sell Web Templates
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see just how many steps are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox part, available from the program’s sidebar — there territory each the incoming requests from the customers. Then, we have a segment invisibly, where you can view your existing conversations. It looks like this:
When chatting with your Clients you can immediately check their data this handy little feature is put on the correct and it is invaluable when targeting your customers’ needs. What is more, below we have website visitors section, informing us about all of the folks on our website.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the right underside, asking if they wish to chat, quick reply or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is quite basic and the other one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Sell Web Templates
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that people can leave you their amount and you can call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in touch with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not make you change between the apps to answer. All messages from social networks appear right in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time searching through your shop on cellular, they will definitely find it very convenient.
In case that’s not enough, They’re throwing an API for programmers, that’s the entire documentation programmers can use if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the industry only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also supply reports which track the level of your customer service.
In terms of the Plan, The entire website looks really nice and I may even say that UX doesn’t lack in that section. There’s 1 thing which confused me when I had been on the main site , I clicked on the conversation window three times, before I realized I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are looking for a standard live chat solution, it truly will come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they are really good in what they provide, and I think They’ll be scaling and supplying different programs using a wider selection of features To satisfy their future clients. Sell Web Templates