Introduction Selling Platforms Like Ebay
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Selling Platforms Like Ebay
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many steps are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox part, accessible in the program’s sidebar — there land all the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to view your existing conversations. It looks like this:
When chatting with your Clients you can immediately check their data this convenient little attribute is placed on the correct and it’s useful when targeting your customers’ needs. What’s more, below we have website visitors department, informing us about each the folks on our website.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they want to chat, quick answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that’s missing is that it’s not very scalable. You have only two plans: one is quite basic and the other one may not be enough if you are working with partnerships businesses. However, as always, it all depends on your needs. Selling Platforms Like Ebay
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that people can leave you their amount and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is suitable for accompanying customers on the site, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not make you switch between the apps to reply. All messages from social networks appear directly in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your clients are spending a lot of time searching through your shop on cellular, they will surely find it rather convenient.
If that’s not enough, They’re throwing an API for programmers, which is the whole documentation developers can utilize if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports that track the level of your customer services.
Concerning the design, The whole website looks very nice and that I can even say that UX doesn’t lack in that department. There is 1 thing that confused me though: when I had been on the main websiteI clicked on the conversation window three times, until I realized I need to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are searching for a standard live chat option, it truly does come for a fair price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they offer, and I believe They will be scaling and providing other plans using a larger selection of features To satisfy their future clients. Selling Platforms Like Ebay