Summary Selling Sites Like Ebay And Amazon
Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Selling Sites Like Ebay And Amazon
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up process is I could see just how many measures are still left. Following is a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox part, available in the program’s sidebar — there land each the incoming requests from your clients. Then, we’ve got a section Chats, where you can see your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their data — this handy little attribute is placed on the right and it is useful when targeting your customers’ needs. What is more, below we’ve website visitors section, telling us about all the folks on our website.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they wish to chat, fast reply or ignore (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You’ve just two strategies: one is very basic and another one might not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. Selling Sites Like Ebay And Amazon
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that people could leave you their amount and you can call them back at your earliest convenience. On their website they are stating:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you change between the programs to answer. All messages from social networks appear directly in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your store on cellular, they will surely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for programmers, that’s the entire documentation developers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that monitor the quality of your customer service.
In terms of the design, The entire site looks very nice and I can even say that UX doesn’t lack in that section. There’s one thing that confused me when I was on the primary site I clicked on the conversation window three days, until I realized that I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are looking for a standard live chat option, it actually does come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they provide, and I believe They will be scaling and providing other programs with a wider range of attributes To satisfy their future clients. Selling Sites Like Ebay And Amazon