Intro Service Desk Software
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of the particular tool, and using live chat available on your own website is a process that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Service Desk Software
The Live chat app itself is a great deal more involved than your average customer. You will have the ability to observe every one of the visitors that are on your website at any given time, in addition to their own IP address, their referral source, their regional time, operating system and a whole lot more. While some of this information will be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a site which looks a little old fashioned. It seems like it is full of advertisements, but it is only a site edition of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps which you ought to take, like customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If you want to match your own Website’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing discussions between agents. The other representative can follow the case and answer within minutes. It’s useful when an agent does not have the knowledge to address the instance. Thanks to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Service Desk Software
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it comes to the whole website. The image on the home page is a Stock picture which gives you the impression that everything there does not have any personality too. The video tutorial I saw felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality here might not have any effect on customer service on your website, it definitely discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the ideal alternative or each the plans. They provide 3 plans — little company using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info provides you an insight into what clients are looking for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the application, you may find there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted without any price for 30 days. All features (out of additional operators) could be retrieved with this free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of their offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and support that’s provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion is to give this program a download, try it out for 30 days, and decide at the end of the free period whether you’d like to keep from that point. Service Desk Software