Why choose Crisp? Session Id Is Token
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the right decision for your business and startup too. You may understand how to compare live chats and which metrics could be significant for you too. Session Id Is Token
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are searching for quality service and not quantity and the pricing seems to outperform the advantage. So our choice was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was interesting. All live talks we attempted had this attribute, a few at higher price tagsothers together with a badly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake once. We can’t restrict on the contacts we make because we actually want to make contact with all of them. Unlimited contacts was exactly what we were searching for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They think the same way we do in Storyblok, we do not want to restrict the user to the use of the system (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those triggers are a fantastic way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most options we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics those live chats offer. To be honest, we’re not sending many emails, because we also hate spam on our side. Therefore we want to send certain mails to specific target groups and again: we really enjoy the implementation in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent chairs is rather Interesting, it is something you can control. You could choose one account for the entire team (which can be cheap with most solutions), or you might go for one chair for every team member. Since we want to have this personal approach to our clients the notion of using one account for the whole team was dropped immediately. We’ve begun to compare the first paid program contrary to most of the high tier plans to see the way the price scales again. The highest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest bundle has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was great for testing. Session Id Is Token
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools already – so we concentrated on how they operate and perform together with Slack. We tested some of them and most are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your clients. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we compared the lower grade programs and feature together with the highest tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”ending” and those feature we did not need but would need to cover. We’re pleased to state we believe we have the very best match for us, maybe it will fit as well for you. We saw that the listing of 8 facets above is all you want to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We might have had exactly the exact same experience with other live chats too, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all of clients that are looking for a live discussion . We have updated to the Crisp endless plan some time ago, and are thankful we made that decision. If you’ve got a query or wish to inform us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Session Id Is Token