Why choose Crisp? Session Is Token
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right choice for your company and startup as well. You will understand how to compare live talks and that metrics could be important for you too. Session Is Token
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality support rather than quantity as well as the pricing seems to outperform the benefit. So our choice was apparent at the moment: we had to move on.
We found 14 times history, 30 days History and history (for greater plans this is common), here the cost scaling was intriguing. All live talks we tried had this feature, a few at higher price tags, others together with a poorly executed search feature, and so the background wasn’t accessible. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake once. We can not restrict on the connections we make because we really want to earn contact with all of them. Endless contacts was what we were searching for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the same way we do in Storyblokwe do not want to restrict the consumer to the usage of the machine (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in most options we tested and largely available in the very first paid program.
Ability to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics people live talks provide. To be honest, we are not sending many emails, because we hate spam on the side. Therefore we want to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The agent seats is rather Intriguing, it is something that you can control. You could choose one accounts for the whole group (which can be cheap with the majority of options ), or you might go for one chair for each team member. Since we like to have that personal approach to our clients the notion of using one accounts for the whole team was dropped immediately. We have begun to compare the first paid program against the majority of the high tier programs to see how the cost scales again. The highest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was excellent for testing. Session Is Token
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our resources – so we focused on how they work and perform together with Slack. We analyzed some of these and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one channel to answer to your users using a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your clients. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we contrasted the lower grade plans and feature together with the highest tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”end” and those attribute we did not need but would need to cover. We are pleased to say we think we got the best match for us, perhaps it will fit as well for you. We saw the list of 8 facets above is all you want to find your best match.
We made contact with incredible great people (thank You!) And companies all around the world. We might have had exactly the same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we would and do recommend it to all customers that are searching for a live chat themselves. We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. If you have a query or wish to inform us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Session Is Token