Why Select Crisp? Set Up Own Email Domain
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the right decision for your business and startup too. You will understand how to compare live talks and that metrics could be significant for you too. Set Up Own Email Domain
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re searching for quality service and not quantity as well as the pricing appears to outperform the advantage. Our decision was clear at the moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was intriguing. All live chats we attempted had that feature, a few at higher price tagsothers together with a poorly implemented search feature, therefore the background was not available. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the connections we make because we really wish to make contact with all of them. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They think the identical way we do in Storyblok, we do not want to restrict the user to the use of this system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all options we tested and mainly available in the very first paid plan.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content according to some metrics those live chats provide. In all honesty, we’re not sending many mails, because we also hate spam on our side. So we want to send specific mails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent seats is kinda Interesting, it is something that you can control. You could choose one account for the whole team (which can be cheap with the majority of solutions), or you could go for one seat for every team member. Since we want to have that personal approach to our customers the idea of using one account for the whole team was dropped immediately. We have begun to compare the first paid plan contrary to the majority of the high tier plans to observe how the price scales again. The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest package has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was great for testing. Set Up Own Email Domain
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our resources already – so we focused on how they operate and function with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users employing a simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your clients. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we compared the lower tier programs and attribute together with the highest tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”end” and those feature we didn’t need but might have to cover. We’re pleased to say that we believe we have the very best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you need to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We might have had exactly the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all of customers that are searching for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are glad we made that choice. If you have a query or wish to inform us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Set Up Own Email Domain