Introduction Set Up Viber Account Online
Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Set Up Viber Account Online
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is I could see how many measures are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox part, available in the program’s sidebar — there land all the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to see your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their information — this convenient little attribute is placed on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we have site visitors section, telling us about all the folks on our site.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, fast answer or ignore (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that is missing is that it’s not very scalable. You have only two strategies: one is very basic and another one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Set Up Viber Account Online
A Wonderful addition that they Provide is what they call a Callback attribute. What it does is that people could leave you their number and you can call them back at your first convenience. On their website they’re stating:”Chat is suitable for accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right for their Facebook. In regards to you as a broker, Jivo will not make you switch between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on cellular, they will surely find it rather convenient.
If that is not enough, They’re throwing an API for developers, which is the whole documentation developers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports that track the quality of your customer services.
In terms of the design, The whole site looks very nice and I may even say that UX doesn’t lack in that department. There is one thing that confused me when I was on the main websiteI clicked on the conversation window three days, until I understood that I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who’re searching for a basic live chat solution, it truly will come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They will be scaling and supplying different plans with a larger range of attributes To satisfy their future customers. Set Up Viber Account Online