Why Select Crisp? Setup Domain Email
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right choice for your business and startup as well. You will understand how to compare live chats and which metrics might be significant for you also. Setup Domain Email
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are searching for quality service rather than quantity as well as the pricing seems to outperform the benefit. Our choice was clear at the moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans this is common), here the price scaling was interesting. All live chats we tried had this attribute, a few at higher price tags, others combined with a poorly executed search feature, and so the history wasn’t available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake once. We can’t restrict on the connections we make because we really want to earn contact with them all. Unlimited contacts was exactly what we were searching for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the identical way we do in Storyblokwe do not wish to limit the user to the use of the system (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those causes are a good way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in most options we tested and largely available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content based on some metrics people live chats provide. To be honest, we’re not sending many mails, because we also hate spam on the side. So we want to send certain emails to specific target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The broker seats is rather Interesting, it’s something you can control. You could choose 1 accounts for the entire team (which can be cheap with the majority of solutions), or you might go for one seat for each team member. Since we like to have this personal approach to our clients the notion of using one accounts for the whole group was dropped instantly. We have started to compare the very first paid program contrary to the majority of the high tier programs to see the way the cost scales again. The greatest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was excellent for testing. Setup Domain Email
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our tools already – so we concentrated on how they work and function with Slack. We analyzed some of these and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one channel to answer to your users employing a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your clients. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we compared the lower grade plans and attribute together with the maximum tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”end” and those attribute we did not need but might need to pay for. We are glad to say that we think we got the best match for us, maybe it will fit as well for you. We found the listing of 8 facets above is all you want to locate your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We could have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all of customers that are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan a while ago, and are glad we made that choice. If you’ve got a query or want to inform us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Setup Domain Email