Why Select Crisp? Setup Email Address For Domain
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the right decision for your company and startup as well. You may know how to compare live chats and which metrics could be important for you too. Setup Email Address For Domain
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are searching for quality support rather than quantity as well as the pricing seems to outperform the benefit. Our choice was clear at the moment: we needed to proceed.
We found 14 times background, 30 days History and history (for higher plans that this is common), here the price scaling was interesting. All live chats we attempted had that attribute, a few at higher price tags, others combined with a poorly executed search feature, therefore the history was not accessible. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can not restrict on the connections we create because we actually wish to earn contact with them all. Unlimited contacts was what we were looking for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They think the identical way we do at Storyblok, we do not wish to restrict the consumer to the use of this system (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those triggers are a good way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the first paid program.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content based on some metrics people live chats provide. In all honesty, we are not sending many mails, because we also hate spam on the side. So we want to send specific emails to specific target groups and : we really enjoy the execution in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The agent seats is kinda Interesting, it’s something you can control. You could choose one accounts for the entire team (which is cheap with most solutions), or you might go for a single seat for each team member. Since we like to get that personal approach to our clients the idea of using one accounts for the entire team was dropped instantly. We have begun to compare the first paid program against the majority of the high tier plans to observe how the cost scales again. The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was great for testing. Setup Email Address For Domain
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and function with Slack. We tested some of them and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for the clients. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower tier plans and attribute together with the maximum tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and switched from a competition because of that expensive”end” and those attribute we did not need but might need to pay for. We’re glad to say that we believe we got the best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 facets above is all you need to find your best fit.
We made contact with unbelievable great people (thank You!) And companies all over the world. We might have had exactly the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all of clients who are looking for a live chat . We have upgraded to the Crisp endless plan some time ago, and are thankful that we made that choice. If you’ve got a query or wish to tell us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Setup Email Address For Domain