Why choose Crisp? Setup Telegram
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the right decision for your business and startup as well. You will understand how to compare live chats and which metrics might be significant for you also. Setup Telegram
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re looking for quality service rather than quantity as well as the pricing seems to outperform the advantage. So our choice was apparent at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for higher plans this is common), here the price scaling was interesting. All live talks we tried had this feature, some at higher price tags, others together with a poorly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake already once. We can not limit on the contacts we create because we actually wish to make contact with all of them. Endless contacts was what we were searching for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They think the same way we do in Storyblok, we don’t want to limit the user to the use of this machine (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in most solutions we analyzed and mainly available in the first paid plan.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send relevant content based on some metrics those live talks provide. In all honesty, we are not sending many emails, because we also hate spam on our side. So we like to send certain emails to particular target groups and : we really enjoy the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker seats is rather Intriguing, it’s something you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of solutions), or you could go for one seat for every team member. Since we want to get this personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We have begun to compare the very first paid program against most of the high tier programs to see how the cost scales . The greatest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest bundle has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was excellent for testing. Setup Telegram
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our resources – so we concentrated on how they work and perform with Slack. We analyzed some of these and most are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one channel to answer to your users using a simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the clients. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we compared the lower tier programs and feature with the maximum tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”ending” and those feature we didn’t need but might need to cover. We’re pleased to state we believe we got the very best fit for us, maybe it will fit as well for you. We saw the listing of 8 aspects above is all you want to find your best fit.
We made contact with incredible great people (thank You!) And businesses all around the globe. We could have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all of clients who are searching for a live chat themselves. We have updated to the Crisp unlimited plan some time ago, and are glad that we made that choice. In case you’ve got a query or want to tell us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Setup Telegram