Introduction Shop Site Template
Let’s start with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their emblem and green background instantly made me feel calm. Well played, JivoChat! Shop Site Template
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many measures are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is very neat. There is the Inbox part, accessible from the program’s sidebar — there territory all of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to view your current conversations. It looks like this:
When chatting with your Clients you can immediately check their data this convenient little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What is more, below we have website visitors department, telling us about each the folks on our website.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they wish to chat, quick reply or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It offers customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it is not very scalable. You have just two strategies: one is very basic and another one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Shop Site Template
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that people can leave you their amount and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is convenient for accompanying customers on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as an agent, Jivo will not make you switch between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on mobile, they will definitely find it very convenient.
In case that’s not sufficient, They’re throwing an API for programmers, that’s the whole documentation developers can use if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that monitor the quality of your customer service.
Concerning the design, The whole website looks really nice and I may also say that UX doesn’t lack in that department. There’s one thing which confused me when I had been on the main site I clicked on the chat window three times, until I realized that I need to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who are looking for a standard live chat option, it truly does come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They will be scaling and supplying other plans using a wider range of attributes To satisfy their future clients. Shop Site Template