Intro Shopify Live Chat
Giving your software the name of an entire Category of software is rather a daring move. Their name”LiveChat” certainly sends a message out:”we would like to shape the marketplace .” We are going to find out if that’s true. Shopify Live Chat
It’s worth noting that unlike other providers in this space, LiveChat invoices you per concurrent user. That means one seat can be used by numerous agents, which is very advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 a month. Should you need more than just four topics and a complete chat history, you should have a look at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and provides a staffing prediction as well as a work scheduler module” Enterprise” gives you a dedicated account manager at a cost of $149 a month.
We know that when you create a decision to Purchase Live Chat Software it’s important not only to see how pros assess it in their reviews, but also to discover if the actual people and businesses which purchase it are really satisfied with the item. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer reviews, comments and LiveChat testimonials across a wide range of social networking sites. The data is then presented in an easy to digest form showing how many individuals had negative and positive experience with LiveChat. With that information at hand you should be armed to make an educated buying decision that you won’t regret.
LiveChat is a chat and help desk application Intended for your support and service teams. It comes with tools that you could use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your team to converse with customers and potential clients directly on your sites and in real time.
There are 3 Major elements of LiveChat — a Online chat window, online control panel, and operator application. The operator program has cross-platform capabilities that allow logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a Wide Selection of features and Abilities, and likely the most tools among the live chat options that we have reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, customer engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat surveys, and much more.
Additionally, it provides real-time website traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or interactive reports. Besides English, it is also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the very outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of other applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your visitors in real time. You are able to check if they are utilizing shopping cart, or even abandoning an order–and invite them to chat in case they do. Your helpdesk team agent can talk to more people in less time when compared with a telephone agent. The program can quickly create reports for every one of your helpdesk team agent, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to assess the speed of your group’s responses and assess how to improve your service. Shopify Live Chat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its ticketing platform built into the stage. With this alone, you gain a significant advantage over the competition, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and phone cannot handle, and allows you to get rid of long queues while engaging clients with your quick replies. Its ticket management capability allows to supply tickets from chat and emails, label tickets, and undertake automated follow-ups.
LiveChat offers a wide range of chat and ticket Reports that can be used to identify areas that may be optimized and improved. It is possible to quantify chat duration, first reaction times, and traffic traffic. These reports, along with staffing forecast, can help you correct the number of brokers to cover all chats. Clients can also find the amount of chats, attained goals, and client satisfaction levels. With complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a full suite of Customization options including two chat window types (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which provides you greater flexibility and management such as easily changing any portion of the chat window, both regarding looks as well as behavior. You can also add your personal social networking buttons so that your customers can reach your fan page straight from chat, and also customize agent profiles not just with names and titles but also with real photographs to get the best results. Further, you have to utilize engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for customers.
Constructed for e commerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it is an ideal online chat program tool for e-commerce revenue and service that provides not just an efficient and reliable communications platform with your clients, but also goals and revenue tracker. Embedding a couple lines of code onto your own sites and you are good to go, allowing a real-time instrument to engage and interact with your visitors or clients, and measuring the outcomes of those engagement. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anyplace, anytime global access and operation for your internet business. Shopify Live Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a chat from Jane. He sees at the history she was asking for a return policy. As he expects — she wants to return her sneakers. As it’s Simon who copes with yields, Dave transports Jane to Simon. Dave also tags the conversation as”yield”.
Characteristics: chat background, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer support agent, Dave, checks clients’ activity on the site. He finds John Parker spends some time on a specific merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, so John decides to make a purchase. John leaves a favorable comments about business’s customer services.
Characteristics: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to know what’s shop’s return policy. She wants an reply to her question as soon as possible but she does not like making calls. Fortunately, she can begin a chat with a live chat representative. Jane types inside her question unaware that Dave can see what she’s writing. As her question is quite a common one, Dave enters a previously saved message, so he doesn’t need to write it on. Jane sends her message and inside a second she receives a URL to the return policy and a full explanation of steps she should take. She finishes the chat and rates it as great.
Characteristics: live chat, Message sneak-peek, canned responses, representative rating
LiveChat offers the following SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics a look, and select the best strategy for your business.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged annually (roughly $39 billed yearly ) Ideal for full-time support team
Company Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for customer support section
Enterprise Plan: $149 Per seat/month billed just annually great for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We were also surprised that compared to ClickDesk, which we had on our website earlier, the number of discussion requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go into this channel and can be handled more easily by your team with different statuses (open( pending, solved).
It is not the cheapest live chat applications but surely one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were ever thinking of obtaining a live chat program, I think they would have to look no further. Shopify Live Chat