Intro Shopify Online Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of this particular tool, and using live chat which can be found on your site is a process that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Shopify Online Chat
The Live chat program itself is a great deal more involved than your average customer. You will have the ability to observe every one of the visitors that are on your website at any particular time, in addition to their own IP address, their own referral source, their local time, operating system and a whole lot more. While some of the information is going to be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a site which seems a little old fashioned. It looks like it is packed with advertisements, but it is only a site version of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps which you ought to take, such as customizing your chat messenger window, then add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Website’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats between agents. Another representative can follow the case and answer within minutes. It’s helpful when an agent doesn’t possess the knowledge to address the instance. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Shopify Online Chat
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole site. The picture on the main page is a Stock image which gives you the impression that everything there does not have any personality as well. The movie tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of character might have no effect on customer service on your site, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is your ideal option or each of the plans. They provide 3 plans — small business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info gives you an insight into what customers are looking for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the application, you might discover there what you need to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no price for 30 days. All features (out of additional operators) can be accessed with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of their offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and service that is provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to give this program a download, check it out for 30 days, and decide in the end of the free period if you’d like to continue from there. Shopify Online Chat