Summary Shops Like Ebay
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Shops Like Ebay
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are nonetheless left. Following is a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox part, available in the app’s sidebar — there land each of the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to see your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their information — this handy little feature is put on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we’ve website visitors section, informing us about each the people on our website.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to see exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they want to chat, fast reply or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it is not very scalable. You’ve only two plans: one is quite basic and the other one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Shops Like Ebay
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re saying:”Chat is suitable for accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as a broker, Jivo won’t force you to change between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on mobile, they will definitely find it very convenient.
In case that is not sufficient, They’re throwing an API for developers, that’s the whole documentation developers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the industry only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which monitor the quality of your customer service.
In terms of the design, The whole website looks very nice and I can also say that UX doesn’t lack in that department. There’s one thing that confused me when I was on the main websiteI clicked on the chat window three days, before I realized I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that if I wanted something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re searching for a basic live chat solution, it truly does come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they’re Excellent in what they offer, and I think They will be scaling and supplying other plans with a wider range of features To meet their future clients. Shops Like Ebay