Overview Short Note On Chatting
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of the particular tool, and using live chat available on your own site is a procedure that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Short Note On Chatting
The Live chat app itself is much more involved than your average customer. You will have the ability to observe every one of the visitors that are on your site at any particular time, in addition to their IP address, their own referral source, their local time, operating system and a whole lot more. While some of this info will be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re attracted to a website that seems somewhat old fashioned. It seems like it’s packed with advertisements, except it is only a site version of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps that you ought to take, such as customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your own Site’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats between representatives. The other representative can follow the situation and reply within minutes. It is helpful when an agent does not have the knowledge to solve the instance. Thanks to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Short Note On Chatting
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole website. The picture on the main page is a Stock picture which gives you the belief that everything there doesn’t have any personality too. The video tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of personality might have no impact on customer service on your website, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, each month every two months, every six months and yearly. Paying annually is the ideal option or all the plans. They offer 3 plans — little business with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information gives you an insight into what clients are searching for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A little old look of the application, you may discover there what you want to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (outside of additional operators) could be retrieved with this free time trial period. Provide Support will not always harass you in the event that you do not take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and service that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to give this program a download, try it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Short Note On Chatting