Why choose Crisp? Shortcuts
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the right decision for your business and startup as well. You may know how to compare live chats and which metrics might be significant for you also. Shortcuts
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their attention from a live chat to a”all in one business suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity as well as the pricing seems to outperform the advantage. Our choice was clear at the moment: we had to proceed.
We found 14 days background, 30 days History and history (for higher plans this is common), also here the cost scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tagsothers together with a poorly implemented search feature, and so the background was not available. Together with Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake once. We can not limit on the contacts we create because we actually wish to make contact with all of them. Unlimited contacts was exactly what we were searching for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They think the same way we do in Storyblok, we do not want to restrict the consumer to the usage of the machine (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in all options we tested and largely available in the very first paid program.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should be able to send relevant content according to some metrics people live talks offer. To be honest, we’re not sending many mails, because we also hate spam on the side. Therefore we like to send specific emails to specific target groups and again: we really like the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Number of agents
The agent seats is kinda Intriguing, it’s something you can control. You could choose one accounts for the entire team (which can be cheap with most solutions), or you might go for one seat for each team member. Since we want to have that personal approach to our customers the notion of using one account for the whole team was dropped instantly. We’ve begun to compare the very first paid plan contrary to most of the high tier programs to observe the way the cost scales again. The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest package has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was great for analyzing. Shortcuts
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools already – so we focused on how they work and perform with Slack. We tested some of these and most are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users employing a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower grade plans and feature together with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”end” and those attribute we didn’t need but might have to pay for. We’re glad to state that we believe we got the best match for us, perhaps it will fit as well for you. We saw the list of 8 aspects above is all you want to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We could have had exactly the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all of customers who are searching for a live chat . We’ve upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that decision. If you’ve got a question or wish to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Shortcuts