Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are many customizable aspects of this particular tool, and having live chat available on your own site is a procedure that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Sightmax
The Live chat app itself is a great deal more involved than your average client. You’ll have the ability to observe every one of the visitors which are on your website at any given time, in addition to their own IP address, their referral source, their regional time, operating system and a whole lot more. Though some of the info is going to be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a site that looks a little old fashioned. It seems like it’s packed with ads, except it is only a website edition of ProvideSupport. If you won’t let that bother you too much, you can read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also add your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s most important theme.
If You Would like to match your own Website’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions between representatives. The other agent can follow the situation and reply within seconds. It is helpful when an agent does not possess the knowledge to solve the instance. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Sightmax
Provide Support Cons
I am not a avid fan of The appearance of Provide Support port. I miss the personalization when it concerns the whole site. The picture on the home page is a Stock picture which gives you the impression that everything there doesn’t have any character too. The movie tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of personality might have no effect on customer support on your site, it certainly discourages people like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every two months, every six months and annually. Paying annually is the ideal option or each of the plans. They offer 3 plans — little business with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information gives you an insight in what clients are searching for. You have a lot of customization options that you may use in your conversation.
If you’re not bothered by A tiny old expression of the application, you might find there what you want to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be tried with no price for 30 days. All features (out of additional operators) can be accessed with this free time trial interval. Provide Support won’t always harass you if you don’t take advantage of the offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and support that’s provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat option on your website, our best suggestion is to provide this app a download, check it out for 30 days, and choose at the end of the free period if you would like to keep from there. Sightmax