Introduction Sign Into Chat
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their logo and green background instantly made me feel calm. Well played, JivoChat! Sign Into Chat
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is I could see just how many steps are still left. Following is a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox section, available in the app’s sidebar — there territory each of the incoming requests from the clients. Then, we have a segment invisibly, where you can see your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their data — this convenient little attribute is placed on the right and it’s useful when targeting your customers’ needs. What is more, below we’ve website visitors section, informing us about each the people on our website.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they want to chat, quick reply or ignore (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that is missing is that it is not very scalable. You’ve just two plans: one is quite basic and the other one may be insufficient if you are working with partnerships businesses. However, as always, it all depends on what you require. Sign Into Chat
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is suitable for accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the apps to answer. All messages out of social networks look right in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your customers are spending a lot of time searching through your store on cellular, they will surely find it rather convenient.
If that is not sufficient, They’re throwing an API for programmers, which is the entire documentation programmers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry just for 4 years — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which monitor the level of your customer services.
In terms of the Plan, The whole site looks very nice and I can also say that UX does not lack in that section. There is one thing which confused me though: when I had been on the primary websiteI clicked on the conversation window three days, until I understood that I need to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that if I wanted something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are searching for a basic live chat option, it actually will come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they’re Excellent in what they provide, and I believe They will be scaling and providing other plans with a larger selection of attributes To satisfy their future customers. Sign Into Chat