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Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! Similar Sites Like Ebay
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up process is I could see just how many steps are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is very neat. There is the Inbox section, accessible from the program’s sidebar — there land each the incoming requests from your clients. Then, we have a segment invisibly, where you can view your current discussions. It looks like this:
When conversing with your Customers you can immediately check their information this handy little feature is placed on the right and it’s useful when targeting your customers’ needs. What is more, below we have website visitors department, informing us about all the folks on our site.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they want to chat, fast answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that is missing is that it is not very scalable. You have just two strategies: one is quite basic and the other one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. Similar Sites Like Ebay
A Wonderful addition that they Provide is that which they call a Callback attribute. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online discussion. You can easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the apps to answer. All messages from social networks appear right in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a lot of time searching through your store on mobile, they will definitely find it very convenient.
If that’s not enough, They’re throwing an API for programmers, which is the entire documentation developers can utilize if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry just for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which track the quality of your customer services.
Concerning the design, The whole website looks very nice and I can even say that UX doesn’t lack in that section. There is 1 thing which confused me though: when I was on the primary site I clicked on the chat window three days, until I understood I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For companies who’re searching for a basic live chat option, it truly will come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I think that they’re Excellent in what they provide, and I think They’ll be scaling and providing other programs with a larger range of attributes To satisfy their future clients. Similar Sites Like Ebay