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Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their logo and green background immediately made me feel calm. Well playedJivoChat! Similar To Ebay And Amazon
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is I could see how many measures are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s quite neat. There is the Inbox section, available in the app’s sidebar — there land all of the incoming requests from your customers. Then, we have a section Chats, where you can see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their data — this convenient little feature is placed on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors section, telling us about all the folks on our site.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, fast answer or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that is missing is that it is not very scalable. You’ve only two plans: one is quite basic and another one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Similar To Ebay And Amazon
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that people can leave you their amount and you can call them back at your earliest convenience. On their site they are saying:”Chat is convenient for accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the apps to answer. All messages from social networks look right in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time searching through your store on cellular, they will surely find it very convenient.
If that’s not sufficient, They are throwing an API for developers, which is the whole documentation developers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also supply reports which monitor the quality of your customer services.
Concerning the Plan, The entire site looks very nice and that I may also say that UX does not lack in that section. There is one thing that confused me though: when I was on the primary site , I clicked on the chat window three days, until I realized that I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that if I wanted something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who’re searching for a basic live chat option, it truly does come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they are Excellent in what they provide, and I think They’ll be scaling and providing other programs with a wider range of features To meet their future clients. Similar To Ebay And Amazon