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Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Similar Websites Like Ebay
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many steps are still left. Here’s a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox section, accessible in the app’s sidebar — there land all of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can view your current conversations. It looks like this:
When conversing with your Customers you can immediately check their information this convenient little feature is placed on the correct and it is invaluable when targeting your customers’ needs. What is more, below we have site visitors department, telling us about all of the people on our website.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the right underside, asking if they wish to chat, fast answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is very basic and the other one may not be enough if you are working with enterprises businesses. However, as always, it all depends on what you require. Similar Websites Like Ebay
A nice addition that they Offer is what they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your first convenience. On their website they’re stating:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You can easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the programs to reply. All messages out of social networks appear right in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a great deal of time searching through your store on mobile, they will definitely find it rather convenient.
If that is not sufficient, They’re throwing an API for developers, which is the entire documentation programmers can utilize if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the market only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports that track the level of your customer services.
Concerning the Plan, The entire site looks very nice and that I can even say that UX does not lack in that department. There’s one thing that confused me though: when I had been on the main site I clicked on the conversation window three times, before I understood I need to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who’re searching for a standard live chat solution, it truly will come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they provide, and I believe They’ll be scaling and providing other programs with a larger range of attributes To meet their future clients. Similar Websites Like Ebay