Overview Simple Chat Site
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their emblem and green background instantly made me feel calm. Well playedJivoChat! Simple Chat Site
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up procedure is I could see just how many steps are nonetheless left. Here’s a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox part, accessible in the app’s sidebar — there territory each of the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to see your existing discussions. It looks like this:
When conversing with your Clients you can quickly check their data — this handy little attribute is placed on the correct and it’s useful when targeting your customers’ needs. What is more, below we’ve site visitors department, informing us about each of the people on our website.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they wish to chat, quick reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client service.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that’s missing is that it’s not very scalable. You have only two strategies: one is very basic and the other one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. Simple Chat Site
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to change between the programs to answer. All messages from social networks appear right in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time searching through your store on cellular, they will definitely find it rather convenient.
If that’s not sufficient, They are throwing an API for programmers, that’s the whole documentation developers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that track the level of your customer services.
In terms of the design, The entire site looks very nice and that I can even say that UX does not lack in that section. There is 1 thing which confused me though: when I had been on the main site , I clicked on the chat window three times, before I realized that I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are searching for a standard live chat option, it truly will come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they offer, and I believe They’ll be scaling and providing different programs using a larger range of features To meet their future customers. Simple Chat Site