Introduction Simple Live Chat
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Simple Live Chat
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see just how many steps are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There is the Inbox section, accessible from the app’s sidebar — there territory each of the incoming requests from the customers. Then, we have a segment invisibly, where you are able to view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their data this convenient little attribute is put on the correct and it’s useful when targeting your customers’ needs. What’s more, below we’ve site visitors section, telling us about all the folks on our site.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect bottom, asking if they want to chat, quick reply or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You have just two plans: one is quite basic and another one might not be enough if you are working with partnerships businesses. But, as always, it all depends on what you require. Simple Live Chat
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as an agent, Jivo will not make you switch between the apps to answer. All messages from social networks appear right in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on mobile, they will definitely find it very convenient.
If that’s not sufficient, They are throwing an API for programmers, that’s the whole documentation developers can utilize if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports that track the quality of your customer services.
Concerning the design, The entire site looks very nice and that I can even say that UX doesn’t lack in that department. There’s one thing which confused me though: when I had been on the main site I clicked on the chat window three times, before I understood I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re looking for a basic live chat option, it actually will come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I think that they’re Excellent in what they offer, and I believe They will be scaling and supplying other plans using a larger range of attributes To satisfy their future clients. Simple Live Chat