Intro Simple Web Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of the tool, and having live chat available on your own website is a process which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Simple Web Chat
The Live chat app itself is much more involved than your normal client. You’ll be able to observe every one of the visitors that are on your site at any given time, as well as their own IP address, their referral origin, their local time, working system and much more. While some of this information will be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card required.
After you set up an account, You are brought to a website which seems somewhat old fashioned. It seems like it is full of advertisements, but it’s just a website version of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps that you should take, like customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your Site’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing discussions between agents. Another representative can follow the case and reply within minutes. It is helpful when an agent doesn’t possess the knowledge to solve the instance. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Simple Web Chat
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole website. The picture on the main page is a Stock picture which gives you the impression that everything there does not have any personality too. The video tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of personality here might not have any effect on customer service on your site, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your best option or all the plans. They offer 3 plans — small business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information provides you an insight in what customers are searching for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the application, you might discover there what you want to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any price for 30 days. All features (out of additional operators) could be retrieved with this free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of their offer, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and service that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to provide this app a download, check it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. Simple Web Chat