Overview Site Chat
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to character, a foliage over their emblem and green background instantly made me feel calm. Well playedJivoChat! Site Chat
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is I could see how many steps are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox section, available from the program’s sidebar — there territory all of the incoming requests from your clients. Then, we’ve got a section Chats, where you are able to see your current discussions. It looks like this:
When chatting with your Customers you can quickly check their information this handy little attribute is put on the right and it is useful when targeting your customers’ needs. What’s more, below we have website visitors department, telling us about all of the folks on our website.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the perfect underside, asking if they wish to chat, fast reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It offers customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is quite basic and another one might not be enough if you are working with partnerships businesses. But, as always, it all depends on your needs. Site Chat
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to change between the apps to reply. All messages out of social networks look right in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on mobile, they will definitely find it rather convenient.
If that’s not enough, They’re throwing an API for programmers, that’s the entire documentation developers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports that monitor the level of your customer service.
Concerning the design, The entire website looks very nice and that I can also say that UX doesn’t lack in that department. There is one thing that confused me when I had been on the main site , I clicked on the conversation window three times, until I realized I need to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For companies who’re searching for a basic live chat option, it truly does come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they offer, and I think They’ll be scaling and supplying different programs with a larger range of attributes To satisfy their future customers. Site Chat