Overview Site Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are many customizable aspects of this tool, and having live chat available on your site is a procedure which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Site Chat
The Live chat program itself is much more involved than your normal customer. You will be able to see each of those visitors that are on your website at any particular time, as well as their own IP address, their own referral source, their local time, working system and much more. Though some of this information is going to be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You are brought to a site that looks a little old fashioned. It seems like it’s packed with advertisements, but it is just a site version of ProvideSupport. If you won’t let that bother you too much, you may read the next steps that you ought to take, such as customizing your conversation messenger window, add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your own Website’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions involving representatives. Another agent can follow-up the situation and reply within seconds. It is useful when an agent doesn’t possess the knowledge to address the case. Thanks to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Site Chat
Provide Support Cons
I am not a avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole website. The image on the home page is a Stock picture which gives you the impression that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your site, it definitely discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your best alternative or all of the plans. They offer 3 plans — little company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight into what clients are looking for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the program, you may discover there what you need to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (outside of further operators) could be retrieved with this free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of their offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and service that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to give this program a download, check it out for 30 days, and choose at the end of the free period if you would like to continue from that point. Site Chat