Overview Site Chat Software
Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Site Chat Software
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is I could see just how many measures are nonetheless left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox part, accessible in the program’s sidebar — there land each of the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to view your current conversations. It looks like this:
When chatting with your Customers you can quickly check their data — this handy little feature is put on the right and it is invaluable when targeting your clients’ needs. What’s more, below we have website visitors department, telling us about all the people on our website.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the perfect underside, asking if they want to chat, fast reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You have just two strategies: one is quite basic and the other one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Site Chat Software
A nice addition that they Offer is what they call a Callback attribute. What it really does is that people could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for accompanying clients on the site, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the apps to answer. All messages out of social networks look right in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your customers are spending a lot of time searching through your store on mobile, they will surely find it very convenient.
If that is not sufficient, They’re throwing an API for developers, that’s the entire documentation developers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the market just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which monitor the level of your customer service.
In terms of the design, The whole website looks very nice and I can also say that UX doesn’t lack in that section. There’s 1 thing that confused me though: when I was on the primary site I clicked on the chat window three days, before I understood I need to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are looking for a standard live chat solution, it truly will come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they offer, and I believe They will be scaling and supplying different programs using a wider range of attributes To satisfy their future customers. Site Chat Software