Overview Site De Chat
Let Us start with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Site De Chat
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is I could see how many measures are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox part, accessible in the program’s sidebar — there land all of the incoming requests from the clients. Then, we have a section Chats, where you are able to see your current discussions. It looks like this:
When chatting with your Customers you can quickly check their data this handy little feature is placed on the right and it is useful when targeting your clients’ needs. What is more, below we’ve website visitors department, informing us about all of the people on our website.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they want to chat, quick reply or ignore (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is very basic and the other one might not be enough if you are working with partnerships businesses. But, as always, it all depends on what you require. Site De Chat
A nice addition that they Provide is that which they call a Callback feature. What it really does is that visitors can leave you their amount and you can call them back at your first convenience. On their site they are stating:”Chat is convenient for accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo will not make you switch between the apps to reply. All messages from social networks look directly in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a lot of time searching through your shop on mobile, they will surely find it very convenient.
In case that is not enough, They are throwing an API for developers, that’s the whole documentation programmers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry just for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also offer reports that track the level of your customer service.
In terms of the design, The entire site looks very nice and I may also say that UX does not lack in that section. There is 1 thing that confused me when I was on the primary site I clicked on the conversation window three days, until I realized I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a standard live chat option, it truly will come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I think They will be scaling and supplying different programs using a wider selection of features To satisfy their future customers. Site De Chat